Browse through our collections and search for the items you like, then click the "Add to cart" button and then "Check out". Enter your shipping and billing information and wait for your order to arrive. It's that simple!
It depends on the items location, your location, and your shipping choice. For most of our products the shipping takes from 7 to 15 business days. But for some items it can take up to 40 - 60 business days, depending on availability and stock status, especially for the "standard shipping method" (Free Shipping). Also please allow 2-3 business days for processing your order.
We ship your orders from various international warehouses (US, Canada, Mexico, Eastern Europe, China and Singapore). Our inventory is distributed over multiple fulfillment centers around the world so you could receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 6 calendar weeks, please contact us to look into your shipment or refund your payments.
We will send you a tracking number after we process your order. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package. Also you can track your order at our site here track (We'll send you all the info in the email.)
If there's an issue with your package, please contact our support team at support@хstonemarket.com. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.
It is highly recommended to write from the same e-mail address you have used while placing your order.
If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on the website. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency for a better understanding, but the payment is made in USD when you checkout.
The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. We will mark the package as a gift for our customers, but duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.
As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.
Please contact our support team at firstname.lastname@example.org immediately if you would like to make changes to your order. You should use the same e-mail address you have mentioned while placing your order.
Do it as fast as you can: we do our best to ship new orders in the day or next day after purchase. If you are too late, we wouldn't have an opportunity to change or cancel the shipped order. Also, you must write from the same e-mail address you have used while placing your order.
When you click “CHECK OUT” button, in your shopping cart, you will see the information about your order in the right column. You'll see, on the right side also, a section called “Discount” that has a special field for that purpose. Enter your promo code then click the “Apply” button.
If you are shopping on a mobile platform you'll see a discount field at the top, when you reach the payment section.
We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.
If you received a defective/damaged item, please kindly contact us by sending an email to email@example.com, let us know your problem and please don't forget to attach photos/videos which can clearly show the issue. We'll send you a replacement one.
We believe in our products so much that we offer a 30-day refund policy. If you're unhappy with your purchase, send us the product back and we'll refund your money immediately. Contact us at firstname.lastname@example.org for more details about shipping address for return and for getting your money back.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $35, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.